What to do in case of a damaged package?

In the unlikely case that you have received a damaged package from Apcor, please follow the instructions mentioned below. We, of course, want to reimburse you for any damage, but since we are only a very small company and we don’t have all the (tax and postage) advantages companies like Amazon have, nor the means or the possibilities to immediately send you a replacement without any further ado. Be assured we’re doing all we can to pack your items as solidly as possible, but also understand that quite often postal parcels are being mistreated in ways no one can comprehend, so don’t blame such incidents on us and please work with us to reach a solution that is satisfactory for you and for us.

For European customers

  •  Please contact us ASAP to report the damage and add at photos showing:
    • the outside of the packaging with the damage clearly visible
    • the shipping label with clearly legible address and barcode
    • the opened shipment where the full padding and content are visible
    • the damaged content

Please be aware you contact us within 5 business days after you received your parcel, because we have to start up the damage process with our postal organization PostNL in the Netherlands within 7 days otherwise PostNL will not accept the claim.

  • We kindly request you to keep the packaging (and padding materials) until the investigation by PostNL has been completed.
  • Please send the photos and a scan/photo of the damage form at administratie@apcor.net.

For US customers
Please follow the instructions mentioned above and

  • you have to visit your local post office and bring your ordered product with the packaging and encourage them to write an official damage report.They may tell you that there is no such report but please insist that they provide you one. To dispel this argument, please download the cn-24 form in case your local post office says that they do not have the form.
  • Send us a scan of the damage report asap (no later than 6 days after  you reported us the damage).

If we do not receive either of these photos or forms, we will not be reimbursed by PostNL (and even if we will, it will be a fraction of the sales value) and we, as a small company, simply can not afford a lot of such mishaps.